New Store Procedures

COVID-19 safety measures have been put in place. Please follow instructions for the safe pickup of your items.

Please e-mail us at [email protected] or call 519-954-8278 if you have any questions!

We will still be open regular hours (Curbside Pick-Up Only)

Monday – Saturday 10AM – 6PM

Sunday 12PM – 5PM

NEW STORE PROCEDURES

CnC Curbside Pickup Step 1: Order online at CloutsnChara.com and select 'Local Pickup' as your delivery option. Next: Wait 4-6 hours for us to process your order. We know you're excited, but please be patient! Step 2: Check your email for a confirmation that your order is ready for pickup. Next: When you arrive... Call us at (515) 954-8278 and we will bring your order out to you. Please let us know which vehicle you are in OR if you are standing outside. If you are standing outside, please keep at least 6 feet distance. You must be wearing a mask. *please note wait times may vary Located at: 645 Victoria St N (Behind Natural Sound) Kitchener, Ontario N2H 5G3
YouTube
Our live stream on YouTube and our Group Breaks will continue to happen daily. We understand that during this time with a lot of people staying home for long periods, the need for entertainment is higher than ever.
With that in mind, we will be starting our live streams earlier Sunday – Friday at 7:15 pm EST and Saturdays will continue as usual at 2:15 pm EST.
Shipping
We plan to remain on the same shipping schedule we currently use but please be aware that delays may happen.
Canada Post is still picking up on a regular basis. We will do everything we can to keep things running smoothly and on time but should there be any delays we will let you know on YouTube or by email.
If you wish to pick up your group break/online order in-store please call us at 519-954-8278. We will collect your items for you and you will be able to pick them up at the door.
We appreciate everyone’s patience at this time. With everything going, on we feel it is our responsibility as a company to look out for the safety of our customers and our team. We hope to get back to regular operations and soon as it is safe to do so, but in the meantime we hope that you can all continue to enjoy the hobby with us.
 
As the novel Coronavirus (COVID-19) remains ever-changing, the health and well-being of our customers and employees has remained our top priority.
 
– The CNC Team

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