New Store Procedures

NEW STORE PROCEDURES


In-Store Purchases

CloutsnChara’s retail store is closed but we are offering curbside pick-ups between certain times, see below.

  • Monday to Saturday: Curbside Pick-up Only (10AM – 6PM)
  • Sunday: Curbside Pick-up Only (12PM – 5PM)

Unfortunately, will not be accepting ANY walk-ins but we will have staff on hand to fulfil orders/pick-ups.

If you would like to purchase anything from our store we ask that you phone us at 519-954-8278 or email us at [email protected]. We will take your order and payment over the phone/email and collect all of your items for you. You may then pick up your order at the front door of the store without entering.

You may also visit our online store at cloutsnchara.com/shop/ and place an order online for pick up, this order will be collected for you and you will again be able to pick up at the front door. Online orders can also be shipped by Canada Post as they are still picking up on a regular basis.

Breakers.TV
Our live stream on Breakers.TV and our Group Breaks will continue to happen daily. We understand that during this time with a lot of people staying home for long periods, the need for entertainment is higher than ever.
With that in mind, we will be starting our live streams earlier Sunday – Friday at 7:15 pm EST and Saturdays will continue as usual at 2:15 pm EST.
Shipping
We plan to remain on the same shipping schedule we currently use but please be aware that delays may happen.
Canada Post is still picking up on a regular basis. We will do everything we can to keep things running smoothly and on time but should there be any delays we will let you know on Breakers.TV/Email.
If you wish to pick up your group break/online order in-store please call us at 519-954-8278. We will collect your items for you and you will be able to pick them up at the door.
We appreciate everyone’s patience at this time. With everything going, on we feel it is our responsibility as a company to look out for the safety of our customers and our team. We hope to get back to regular operations and soon as it is safe to do so, but in the meantime we hope that you can all continue to enjoy the hobby with us.
 
As the novel Coronavirus (COVID-19) remains ever-changing, the health and well-being of our customers and employees has remained our top priority.
 
– The CNC Team

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