Frequently Asked Questions
If you have any questions that are not answered down below, please feel free to contact us we will do our best to help answer any questions you may have.
1) What is CloutnsChara
Cloutsnchara is a site where many collectors chat about various sports and show their recent box breaks. We have thousands of unique player and set collectors on our forums. Geoff and Dan are the owners and all three have a huge passion in collecting as well which makes their knowledge of the hobby much better. Cloutsnchara is dedicated to carrying a large selection of all sports, TV Shows, Gaming and other collectibles.
2) Why should I buy from CloutsnChara?
We do 7 Live shows every week on Breakers.TV and never leave any questions hanging. Your satisfaction is our top priority and as we always say “It’s more than a hobby, It’s a passion!”
3) What are Certified Diamond Dealers and Authorized Internet Retailers?
Certified Diamond Dealers are brick and mortar retail stores that specialize in selling hobby products. These partners have signed an agreement to distribute Upper Deck products in a fashion that is best for the business.
Authorized Internet Retailers (also known as AIRs) are Certified Diamond Dealers who have a solid history of supporting Upper Deck products and customers. AIRs are able to represent Upper Deck and sell products online to customers.
4) Are your prices in CDN or USD?
As we are a Canadian business all of our prices are in CDN which makes it easier for our Canadian buyers.
5) Where are you located?
Our hobby shop is located at
645 Victoria Street North Unit #2 (Behind Natural Sound)
Feel free to stop in and say hi!
6) What types of payment do we accept?
We currently accept PayPal and Credit Card (Visa/MC) payments on online checkout and in our store along with Debit/Cash. If you wish to buy a product and pay another way please send an email to email@example.com and we’ll do our best to make sure it can happen.
If you have any questions on the check-out procedure please let us know and we will gladly walk you through it.
7) I’m looking on your product pages and the product I want is out of stock, can you get it for me?
Some products we can still get from our distributor and sometimes we can’t. Email us at firstname.lastname@example.org and let us know which product it is and we can see if we can get it for you.
8) What does a Pre-Order mean?
Pre-Order means that the item is not currently available on the market today but it will be on the specific date that is shown. Many supplies will receive card images and pricing months before the product goes live so this is your chance to get the best price on the product before it sells out.
Please note – If you pre-order a box and purchase a in stock box boxes at the same time, we will ship both once the pre-order box arrives. If you would like the in stock product shipped before the pre-order then please call us at 519-954-8278 or email us ( email@example.com) to pay an extra $12 (Canada) or $19 (USA) shipping. If you purchase multiple pre-ordered items that release at different times, you will have to pay for shipping on each release or have them all shipped at the same time once all are in stock.
All sales are final. A 10% restocking fee will be applied to all cancelled pre orders.
9) What does “Online Only” mean?
When a product has the “Online Only” icon, it means the product is only available online and is not available in store. If you order a product that has the badge, we will order the product from our distributor and ship it once it arrives. It normally takes 2-4 business days to get the product in and then ship it out to you. We will email you when we order the product from our distributor and inform you of the time frame we expect the product to be delivered to us. If the item is a pre-sale, we will order the item from our distributor and ship the item once it’s released.
There is a possibility that our distributor is out of stock on the product which we will then notify you and refund your money.
All sales are final. A 10% restocking fee will be applied to all cancelled “Online Only” purchases.
10) Why make an account on the Online Store?
We recommend making an account on our online store when you purchase items because you can track your order, see previous orders, update your shipping address and receive CNC points on your purchase!
11) What is “Wish List” in the product pages?
You can now make a “Wish List” of products you would like to purchase down the road. Make a list for your family/friends for Christmas or your Birthday also. You can email or share your “Wish List” at anytime in your “My Account” section.
12) I Live in Canada are there taxes?
Unfortunately the answer is yes. As we are a business we have to charge the applicable tax rates, please look at the chart below for details and percentages
British Columbia 5%
New Brunswick 15%
Newfoundland and Labrador 15%
Northwest Territories 5%
Nova Scotia 15%
Prince Edward Island 15%